Funerals By Design are delighted to announce we have just been announced as the NSW State Winner of the Funeral Services category in the 2024 Australian Achiever Awards!
Here’s what the judges had to say about the eight customer service values we were assessed on for the award.
2024 Australian Achiever Awards Report
Following the judging of Australia’s SPECIALISED SERVICES & SUPPLIES – FUNERAL SERVICES category, in the 2024 Australian Achiever Awards we are pleased to report that Funerals by Design achieved a score of 99.55% for customer relations and service. This is an outstanding result at a level very few achieve and shows that your customer service approach is one of the highest standards.
CONGRATULATIONS!
This high score makes Funerals by Design the 2024 NSW State Winner for this category.
The following analysis of your score across all customer and trade references provides an indication of how your business rates over eight customer service values:
- Time Related Service – phone calls/appointments/delivery: 99.80%
- Client Needs – is the customer getting/given what they want: 98.33%
- Care and Attention – all dealings handled with expected care: 100.00%
- Value – does customer satisfaction outweigh the cost: 100.00%
- Attitude – politeness/friendliness/handling problems: 98.75%
- Communication – clarity/courtesy: 100.00%
- Referral – word of mouth recommendation: 100.00%
- Overall Perception – consistency/standard of work/presentation: 100.00%
Australian Achiever Awards media release and customer testimonials
October 2024
MEDIA RELEASE
FUNERALS BY DESIGN SCORES 99.55% FOR CUSTOMER SATISFACTION
The judging process for the 2024 Australian Achiever Awards for Australia’s Specialised Services & Supplies – Funeral Services category was completed on 26th September.
Funerals by Design scored 99.55% and was awarded NSW State Winner for this category.
Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception, and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Funerals by Design clients are:
I initially met Karin about two years ago, and then my mum passed away last month. Karin returned my call immediately, and I met with her a few times. She took the pressure off us and did not add extra costs for the funeral process. She sent photos and audio to her team for the funeral, and everything went well on the day. It was stress-free, and the speeches went well. The process was as best as it can be when you are grieving. Karin is lovely and friendly, and I now consider her a friend. She organised the digital download of the funeral and followed up post-funeral with ideas, which blew both my Dad and me away.
Karin handled my concerns with the utmost respect, especially as it was during COVID. She was attentive and supportive and went out of her way to secure a place through the council. I very much appreciated her help and that of her staff at Funerals by Design. She handled everything so very well. And she also provided me with a copy of her book.
Karin from Funerals by Design is efficient and gentle, and she eased us through the process. She made the cremation procedure as gentle as possible. She is supportive and checked up on us, even a few months after the funeral. The care she shows for family members is genuine. Karin gives you an alternative to a funeral home. She aims to get to know the deceased so she can work out what is best for the family. The service she provides is over and above.
A huge thank you to our wonderful clients!
We’d like to say a huge thank you to all of our clients who took the time to provide the many references, feedback and testimonials on which our commitment to customer service excellence was judged.
We are incredibly proud to receive this acknowledgement of our unwavering commitment to delivering exceptional service, personalising every aspect of the funeral experience, and going above and beyond for our clients during their most difficult times.
We also like to extend our heartfelt thanks to our clients for their trust and support, and we look forward to continuing to provide the highest level of care, compassion, and professionalism in every service we offer.